![]() According to Nicksolat, Long said Costco would be ending her membership and that he would be following up with a letter. Nicksolat said she then called customer service and was connected with Jeff Long, Costco's senior vice president of Northeast operations. A manager holding a list in his hand then told her that the return could not be processed because she had made too many returns, Nicksolat said.Īccording to Nicksolat, when she protested, the manager said that it was his decision and that he wouldn't budge. But when she attempted to do so at a Costco store in Fairfax, Virginia, the cashier told her that she would not be able to, she said. Costco does not have a time limit on its return policy for most items.Īs printers are outside of Costco's exclusions for electronics returns, Nicksolat said she assumed she was within her rights to make a return at that point. Nicksolat said that the printer had issues shortly after she first bought it, but she didn't get around to returning it until eight years later. They can all tackle easy tasks like whipping up smoothies, plus difficult ones such as prepping hot soups or pulverizing nuts into creamy butters.Maryam Nicksolat, who had been a member of Costco since 2006, told Business Insider that she lost her membership earlier this year after she tried to return a printer she had bought in 2010. As a result, they all provide the same baseline performance. That's because most of the company's blenders rely on the same 2.2-peak horsepower motor and basic internal components. In fact, Vitamix says the real difference between its blenders boils down to usability and control. No matter which blender you get, it should do the job. The higher the price, the more automatic blending modes and settings you expect. What it promises to provide is a collection of blending features and controls.Įach blender collection, or "experience," is organized by its level of sophistication. In other words, Vitamix won't commit to reserving an exact blender model for you. I had trouble deciphering them, too.Įssentially, though, they're a way for Vitamix to sell you a particular blending "experience," not a specific model. If that sounds confusing, you're not alone. They have names like "certified reconditioned standard programs" ($380) and "certified reconditioned next-generation programs" ($500). Vitamix also sells general blender products. For one, that means whipping up batches of creamy, hot soups. Vitamix says that its refurbished blenders meet its high blending standard. Reconditioned versions of this model come with a shorter coverage period of three years. ![]() The one exception is the entry-level Vitamix Explorian. Vitamix covers each machine with a long five-year warranty, too. ![]() She confirmed that Costco and QVC are the primary sources, and the blenders have been owned for less than two years.īlenders that ultimately pass inspection are ones Vitamix concludes will last at least 5 years. The majority of the products stem from returns made at major retailers. Hacker explained that in most cases these blenders are hardly used at all. If anything is not up to snuff, it's either replaced or the appliance is disqualified outright. Vitamix also looks for any signs of external damage like dents, scratches or chips. On the list are major parts such as the blades, motor and controls. Similar to a certified preowned car, they're subjected to a 17-point quality checklist. Instead, the company prefers to call its refurb blenders "reconditioned." Hacker went on to say that the repurposed machines are "as good as new as we can make them." According to Hacker, Vitamix frowns upon the term "refurbished." To get a handle on what sort of appliances Vitamix sells, I spoke with Holly Hacker, Vitamix's director of Brand and Customer Experience.
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